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Custom Color Set
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66,637 Verified Client Reviews |
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Color is good but won't wash outI enjoyed the color, convenience, and items provided but the color just wouldn't wash out of my hair after dying. I scrubbed and scrubbed. Shampooed multiple times and I kept finding more. I also didn't think the quality of the dye block or shampoo or conditioner. I switched to Madison reed and have great color, great kit(even has a cap), no issue with dye washing out and love the dye blocker and shampoo and conditioner. I wanted to love esalon but I should have switched sooner. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unsatisfied with your eSalon experience and the hair color and it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Add highlightsNice color but would like so highlights in the color. 0 of 0 people found this review helpful. Did you? |
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DisappointingMy hair doesn't colour very easy but your colour gave me hope but unfortunatly it didnt do any better than any other bottled hair colour. My roots came through within a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're sorry to hear that your first application didn't provide enough gray coverage. We make each color custom, and we'd be happy to send you a reformulated color that should do the job. We've added a free order credit to your account and sent you an email with more information. |
Revolting colorI chose Dark Blonde (Ash) to color my mostly gray hair. The result was a revolting red brown. I'm so disappointed because I was hoping it would be pretty. Now I'm going to have to hide my hair until the color fades. I rated one star. If I could have chosen less, I would have done so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerri - We're sorry that your most recent color order wasn't the color you wanted. Upon reviewing your profile, we see that we have already spoken with you and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't get orderU all sent my package to wrong address I don't live at 227 s property rd New Castle ky 40050 I live at 3560 claxon ridge rd owenton ky 40359 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for sharing your feedback with us. We apologize that you package was shipped to the wrong address. We see that you have contacted us an we have sent you a replacement order at no additional charge to your correct address. We look forward to hearing your feedback in the future. |
DissapointedI have dark brown hair and the color I picked was suppose to help lighten it a bit and give it a nice violet/red hue. Did the strand test and it looked pretty good. So I dyed the rest of my hair today and I'm so disappointed with the color. Definitely doesn't look like the color I chose at all and you wouldn't even know I dyed my hair at all unless I'm out in the sun. Even then there's only a slight color difference. Inside, my hair actually looks darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry to hear you were disappointed with your first order. eSalon's Satisfaction Guarantee ensures that you will love your color, so we've added a credit for one free order to your account that will automatically apply to your next hair color order. We've also forwarded your notes to your colorist, so they can adjust your formula to better suit your needs. Look for our follow-up email for more information! |
To darkI don't like this product. It has turned my hair very very dark which is going to cost me a fortune to have fixed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
sorry did not like this Hair applicationFound the application to be too difficult to remove after application and did not like the colour at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re sorry that you had difficulty removing the color from your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Want to cancel thisThe only thing I like is the color, it doesn't last more than a week, and it leaves a greasy film on my hair for 3 days! I want to cancel this, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy after your color application and did not provide you with lasting coverage. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor customer serviceI tried the product 3 times. Burned my head 3 times and turned my roots orange. When I sent the info to the colorist, I was told I was not applying it correctly, but that they would make some changes with the next shipment. Nothing appeared to change with that shipment. It did not cover all the grays and my grays were showing well prior to the next shipment. I have dyed my hair with home color that lasted longer and colored my hair uniformly at a much cheaper price. I also requested to go lighter and was told that was not possible. I bought a lighter color from Walmart for $8 which lightened my hair with no problems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |