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Custom Color Set
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66,591 Verified Client Reviews |
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DisappointedI really like the site, I think the whole idea behind it is awesome. However, the color I got ended up being almost the same color as my hair with a hint of copper to it. I wanted to go a bit lighter. It's definitely not lighter, it's actually a bit darker since it took out my natural highlights. I'm disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Thick oily residue and color not consistentI tried three times. They adjusted the color the second time and the third one has a blue gray tinge. I thought the shampoo and conditioner were causing the thick oily residue that would not wah out with three washings so I tried it without using the shampoo and vonditioner and it is so thick my hair will not dry all the way after washing it twice. I don't want to dry it out like I did last time by washing with dawn dishwashing liquid so I am letting it wear off, keeping my hair in a bun. I am having a difficult time finding where to cancel too. DON'T ORDER. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Doesn't look as dark on my hair as beforeThe color is not as bright and not as much red in the color as previous times. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that will provide the results you’re looking for. |
Terrible product for meI really wanted this product to work. We always do when we buy from off the web and believe what we read. This product made my hair brittle and dead. No shine or bounce. Within a couple of days my hair begin to fall out. I have been dying my hair off and on since I was 16. I am 65 now. So it isn't like I don't know how to use a coloring product. I am praying my hair will recover. My friends are asking what did I do to my hair. So what this product has done to my hair is very noticeable. Oh please let it grow out and be ok! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandis - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Bad experienceIm opened and not included plastic gloves,not shampoo,conditioner and not real uniform color just the roots has a good color the rest of my hair loock dark. Why just the first one came correctly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela - We apologize that your application came out differently than you expected, and we'd be happy to help you locate the accessories in the small box labeled "Perfect Match Kit". We will be reaching out to you shortly to offer you a free hair color order to correct your results and look forward to working with you! |
Dries out hairWondering what harsh chemicals are in this mixture. I had a lot of breakage after my hair dried out so badly 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsldecker37- We’re sorry to hear that you were not happy with your experience with our product. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Jet black disaster!My hair is still black, I don't know how I'm going to be able to change the color! The color was wrong so I went from brown hair to black! Coloring my roots will just make the rest of my hair darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsC.R. - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Last colorWas a little upset it didn't hold it color this time was out before 2 weeks. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Shade/rootsI like the overall color but after a few washes. I wish my roots weren't so light brown as it frames my face and makes me look older. Can we make the overall result less brown? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not what I expectedIt was great getting my own little salon via mail. However, the final color was not what I expected or what the picture/model showed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |