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Custom Color Set
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66,637 Verified Client Reviews |
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Not GoodI bought March 2, 2017. Waited until today to color my hair. Was excited. Did as the instructions told me. I have grey and some lighter areas that are hard to cover. Washed out the color. Seemed very rough textured and kind of dry. Did the conditioner. Hate it. My roots are brassy tone and not an even color throughout. Some of the ends of my hair is burned... which I have NEVER had that happen. Am not happy and not sure what I am going to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good color but.....The color turned out to be better than I thought. I was a little nervous when I saw copper listed in the blend. I was looking for a light brown not red. It is a little reddish, especially in the sun but that's ok. My problem is the smell. Very strong peroxide/ammonia smell. I wasn't lightening my hair so there shouldn't have been any bleach in it. I had a bad migraine for the rest of the night. Not worth the pain. 0 of 0 people found this review helpful. Did you? |
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Great color but didn't lastThe application was easy, color match was great, but the color didn't last more than 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We're sorry to hear the color didn't last as long as you were expecting. We'd love to try again, so we've added a credit to your account for a complimentary order to be reformulated for better coverage. Look for our email for more information. |
I wish more colors to choose fromI thing if you have more color will be great, my hear is darker now than the color I use... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYodna - We wanted to let you know that we make each color custom from pure tones. Wed have literally thousands of different shades that can be adjusted in ways that premade color can't even dream of. Simply contact your custom colorist to have a consultation about the myriad of ways you can change your color! |
Wrong colorI really wanted this to work. The packaging was nice, the product was easy to mix and apply. Unfortunately, it was great on the roots but it got on the end of my hair which is now a light gray color. It was supposed to be a blonde. :( I'm going to contact the company to see what can be done. Hopefully it will work out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope to work with you again soon. |
It was a little to much orange.I would like to cancel my order.I have decided to let my hair grow out it's natural color for now. 0 of 0 people found this review helpful. Did you? |
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The color greatEven though I follow the instructions to the t I still did cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBettina- We’re sorry to hear that your hair color order didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!I had such high hopes for this! I had heard so many good reviews! But sadly my experience was less than par. I followed the instructions to a T! My roots did not dye completely, I still see somewhat my natural color. The worst part is I have washed my hair TWICE now and it still smells and has an odd texture. I do have to say that the smell was bearable, better than what you get from the store that's for sure!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeccah - We’re sorry to hear that were unhappy with your hair color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is good but won't wash outI enjoyed the color, convenience, and items provided but the color just wouldn't wash out of my hair after dying. I scrubbed and scrubbed. Shampooed multiple times and I kept finding more. I also didn't think the quality of the dye block or shampoo or conditioner. I switched to Madison reed and have great color, great kit(even has a cap), no issue with dye washing out and love the dye blocker and shampoo and conditioner. I wanted to love esalon but I should have switched sooner. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unsatisfied with your eSalon experience and the hair color and it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Add highlightsNice color but would like so highlights in the color. 0 of 0 people found this review helpful. Did you? |