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Custom Color Set
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66,591 Verified Client Reviews |
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wouldnt use againI used this dye for the first time yesterday, usually I just use a packet dye. I followed the instructions of application, doing my roots first and then the rest of my hair. when applying the dye I noticed that it felt very slippery, like silicone. When I was rinsing it out and washing my hair my hair felt very 'stiff' and unusual, also when washing out, whereas with other products there is usually just dark water running off, with this there was a residue that formed little clumps in the bathtub. After washing and conditioning my hair, I blow dryed it and my hair was very oily and greasy so I had to wash it again twice. After this it was ok. the colour is ok, has gone on evenly but I will see how long it lasts for. The other problem was that I founded it stained quite badly compared to my usual product. I hadn't used the stain guard on the back of my neck and therefore had to scrub this area with an exfoliating brush to remove the stain. Based on this experience I will be sticking to my usual product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not the right colorThe first color mix was good but this last mix made my hair brown and dry. I'm a level 6 auburn please send original mix next order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not what I wanted!Hair color was not what I ordered. I ordered golden blonde and got dirty brown with green undertones. My hair was dull and no longer soft like my other box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good and not soThe order and shipping process was quick and easy. However, after following the enclosed instructions I ended up with orange hair with more noticeable grays. Customer service was quick with adding a hair color credit but i still have no idea how to fix this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Little Darker than I wantedThe color was good, just a tad too dark this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Something is differentI don't know what was different, but the solution burned/stung my skin on my head. The feel against my skin was also different. I think my colored has been the same. I do not know why. If my next color is like that, I will not re-order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry to hear that you experienced reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for The skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have cancelled your service per your request. |
Gummy residueI wanted to love this but it's really a problem. Application was easy enough but removing this product from my scalp has been impossible. There is this gelatinous film on my scalp that despite scrubbing my head it doesn't want to come off. In addition my hair feels like it is coated in wax. Literally this gelatin like substance is not coming off my head despite trying for almost an hour. This is a mess and I don't know what to do. I would like my subscription canceled and my money refunded. I'd also love to know how to get this disgusting residue off my scalp and out of my hair. So sad it did not work out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalissa - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wouldn't re orderI ordered a red/auburn colour - it came out as dark brown. Colour stained my skin ( colour remover wipe didn't work) and my bathroom. After following all instructions carefully (& using the shampoo & conditioner provided) my hair was left feeling awful - dry, tangled & clumped together. I had to wash it twice again with my own products to get it feeling and looking 'normal' again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Made my hair very greasy and cant wash it outOrdered soft blue black but there is no even hint of blue. That is not worst thing tho. I followed instructions and when washed, I was massage until hair colour felt creamy. i start washing and washing and its stuck like glue. Finally water runs completely clear but my hair is still feeling like someone is poured glue on my head. I washed shampoo and used conditioner. Let hair dried naturally but it looks very greasy, this has never happened before with any hair colour. I hope this is not going to ruin my hair completely. Also all shine is gone and its very matted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSatu - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Smell was overwhelming, product harshNot for me. The smell made my eyes water despite all windows open. I found the application process faffy. The product burnt my scalp and made it painfully prickle during application . My hair, which is fine and quite thin, has been terribly dry since application, the instructions were followed to the letter. Did the realise an auto order was in place as will not be using g the product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- Thank you for contacting us and sharing your feedback. we apologize that you were dissatisfied with your eSalon experience. We have reached out to you regarding this mattee in accordance with our Satisfaction Guarantee. |