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Custom Color Set
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66,689 Verified Client Reviews |
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The color is very bland!The color is so awful. I have another set already and I will definitely NOT use it. PLEASE CANCEL ANY FUTURE ORDERS. THANK YOU!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Made absolutely no difference to my natural color.Color did not show at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedAll over color was a dull, solid brown, had no highlights even though there was suppose to be. Bad smell, left hair feeling hard ,slimy, nasty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Too Dark/AuburnThis color made my hair too dark and auburn-looking. I was expecting a red copper color and this almost looks purple! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not Dark enoughDon't like it at all not Dark enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanne- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Drug Store Color/Salon PricingSo disappointing to try this color and have it be nothing as described. I purchased it to have the brassy tones blended out and ended up with the same pre color only deeper than I started with. I even had my hairstylist apply it so it would be correctly applied. Pretty packaging, hyped up results, disappointing experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colorThis color that was changed came out too orange .. wasn't the deep auburn that I wanted. I ended up having to purchase a medium brown to redo my hair so that it wasn't as horrible as it was with the custom color that you sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
it was ok at firstmy hair became damaged, i used your shampoo and canditioner and leave in conditioner right from the start, but my hair became brittle. the worst that happened is I went swimming in salt water one time color was 80% gone.. really not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I USED 2B PECANActually, I cannot recall what I looked like before I turned gray all over. I found a Natural Instincts brand hair coloring box label though. I used to be a Pecan brunette. Kind of a dishwater blonde, but not exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still too darkI want a light brown to dark blond, somewhat caramel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |