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Custom Color Set
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66,637 Verified Client Reviews |
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Wrong colorThis color that was changed came out too orange .. wasn't the deep auburn that I wanted. I ended up having to purchase a medium brown to redo my hair so that it wasn't as horrible as it was with the custom color that you sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
it was ok at firstmy hair became damaged, i used your shampoo and canditioner and leave in conditioner right from the start, but my hair became brittle. the worst that happened is I went swimming in salt water one time color was 80% gone.. really not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I USED 2B PECANActually, I cannot recall what I looked like before I turned gray all over. I found a Natural Instincts brand hair coloring box label though. I used to be a Pecan brunette. Kind of a dishwater blonde, but not exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still too darkI want a light brown to dark blond, somewhat caramel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Horrible....After following the directions to the letter, I rinsed and rinsed and rinsed until the water was clear. ..or so I thought. Used the sad dollop of shampoo and conditioner as instructed and it was like the conditioner would not wash out. I had to wash my hair 4 more times with regular shampoo just to get the grossness out then just to see the color had faded my hair by then. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It didn't convince me !The first formula you made was ok the this last one I think that it didn't have any change . My hair got darker ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucelly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not as expected, quick fadeI wanted to match my highlighted ends to my naturally darker roots. My color ended up with an auburn hue, which I did not want or like. The color began fading within the first week. I loved the packaging, instructions, and helpful personnel. However, the product did not suit my expectations. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expectedAfter getting my color I followed the instructions word for word and step by step. The color I wound up never showed because it was the same color as my natural hair color. I do have to say that I don't have grey hair now. I'm not sure I will try this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMachelle - We're sorry your color did not provide enough of a change from your current color. We see you've already spoken with one of our associates and we are working on formulating a different color that will bring you closer to your goals at no charge. We hope this next color will be your perfect match! |
Color reviewThe hair color I ordered didn't color my resistant grays very well and it didn't leave my hair feeling soft and looking shiny. The top faded after only a week or so. Going back to ordering from Madison Reed, which colors much better and doesn't seem as harsh on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Doesn't cover my grayI have tried this is 3 times and although the second coloe was better it does not cover the gray so I have to use a touch up. So thanks for the free one but I don't think it works on me. Please drop my order from here on in. I don't want to do my hair twice a month, to much on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - We’re sorry to hear that your hair color didn't turn out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |