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Custom Color Set
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66,591 Verified Client Reviews |
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sorry did not like this Hair applicationFound the application to be too difficult to remove after application and did not like the colour at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re sorry that you had difficulty removing the color from your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Want to cancel thisThe only thing I like is the color, it doesn't last more than a week, and it leaves a greasy film on my hair for 3 days! I want to cancel this, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair felt greasy after your color application and did not provide you with lasting coverage. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor customer serviceI tried the product 3 times. Burned my head 3 times and turned my roots orange. When I sent the info to the colorist, I was told I was not applying it correctly, but that they would make some changes with the next shipment. Nothing appeared to change with that shipment. It did not cover all the grays and my grays were showing well prior to the next shipment. I have dyed my hair with home color that lasted longer and colored my hair uniformly at a much cheaper price. I also requested to go lighter and was told that was not possible. I bought a lighter color from Walmart for $8 which lightened my hair with no problems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
GreysI follow the directions and your color does not cover my greys, and if it does they come back within the week! I probably will not order again, this isn't the first time this has happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Coloring was fine. Color was wrong.The product applied fine and was easy to use, but the final color was too dark. My natural color is a very light Swedish blonde, but even after my communication with the colorist indicating I wanted to go lighter, my final color was darker than what I had. Now I am sadly stuck bronze right before my spring vacation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We're so sorry to hear your color was not your perfect match. It looks like one of our representatives has already reached out to you to work with you on sending out a color that will better suit your hair color goals. We look forward to sending you your dream color next time! |
not usedHaven't used it yet. 0 of 0 people found this review helpful. Did you? |
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Made my hair very stickyI really love the color of my hair but I have never had a hair color make my hair feel sticky. I don't know what to do to make it feel soft. I have rinsed it twice and have even used my own conditioner and it still hasn't worked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Light brownI ordered a light brown and my hair turned a dark brown. The procedure was easy enough to do but not happy about how the color turned out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedIt had a very harsh smell while mixing the stuff together, while trying to wash it out in the shower it was very stiff and very hard to wash out my hair is still hard and stiff and I had to use my fingernails to scrape up the stuff off my scalp I'm very unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Okay for first timeThe color came out pretty nice near the ends but my roots - halfway through came out more red brown/brassy that I had wanted since I originally wanted a medium ash brown. I will probably ask to readjust to color next time to get more of the color I was hoping for. Good first experience though! 1 of 1 people found this review helpful. Did you? |