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Custom Color Set
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66,637 Verified Client Reviews |
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Just not what I'm going for. Plus the colorist doesn't follow my directions.I was looking for a dusty violet, or even lavender shade when I began. My first color came out more like a deep auburn than anything. I requested more of a violet shade, and my second coloring came out a deep burgundy. Still not the lavender/violet shade that I was going for. I requested a new adjustment to the color, specifically asking that all red be removed from the dye and that the level of violet be increased. While the violet content did go up, so did the red content. By the time they get it right, my hair's going to be fried, and I'll have spent hundreds. I'm just going to take myself to a local hair salon and have it done right in one shot. I think this site is built more for those who are looking to cover gray, rather than someone like me that is looking for some flair and a pop of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Our eSalon color line is a natural hair color line, so unfortunately we don't have very vibrant pearl or violet tones.We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not a good experience!The product was very drying to the hair and the color did not turn out to look like the color that I chose. Has a green hue. Will be seeing a professional after all. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Still having trouble getting the right color..I've noticed my gray coming through in appr 4 weeks. Not new growth, fading off the gray. This that I just put on is what was sent to my complimentary for my roots. I applied to roots and after 20 minutes put the remaining on the rest of my hair. It is just too dark. I need my next order to be lighter and a tad more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for and an increased red tone. |
Dried my hair outI followed your directions exactly. My color was flat and my hair was dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The color is very bland!The color is so awful. I have another set already and I will definitely NOT use it. PLEASE CANCEL ANY FUTURE ORDERS. THANK YOU!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Made absolutely no difference to my natural color.Color did not show at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedAll over color was a dull, solid brown, had no highlights even though there was suppose to be. Bad smell, left hair feeling hard ,slimy, nasty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Too Dark/AuburnThis color made my hair too dark and auburn-looking. I was expecting a red copper color and this almost looks purple! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not Dark enoughDon't like it at all not Dark enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanne- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Drug Store Color/Salon PricingSo disappointing to try this color and have it be nothing as described. I purchased it to have the brassy tones blended out and ended up with the same pre color only deeper than I started with. I even had my hairstylist apply it so it would be correctly applied. Pretty packaging, hyped up results, disappointing experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |