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Custom Color Set
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66,591 Verified Client Reviews |
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It was a little to much orange.I would like to cancel my order.I have decided to let my hair grow out it's natural color for now. 0 of 0 people found this review helpful. Did you? |
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The color greatEven though I follow the instructions to the t I still did cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBettina- We’re sorry to hear that your hair color order didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!I had such high hopes for this! I had heard so many good reviews! But sadly my experience was less than par. I followed the instructions to a T! My roots did not dye completely, I still see somewhat my natural color. The worst part is I have washed my hair TWICE now and it still smells and has an odd texture. I do have to say that the smell was bearable, better than what you get from the store that's for sure!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeccah - We’re sorry to hear that were unhappy with your hair color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is good but won't wash outI enjoyed the color, convenience, and items provided but the color just wouldn't wash out of my hair after dying. I scrubbed and scrubbed. Shampooed multiple times and I kept finding more. I also didn't think the quality of the dye block or shampoo or conditioner. I switched to Madison reed and have great color, great kit(even has a cap), no issue with dye washing out and love the dye blocker and shampoo and conditioner. I wanted to love esalon but I should have switched sooner. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unsatisfied with your eSalon experience and the hair color and it was difficult to wash out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Add highlightsNice color but would like so highlights in the color. 0 of 0 people found this review helpful. Did you? |
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DisappointingMy hair doesn't colour very easy but your colour gave me hope but unfortunatly it didnt do any better than any other bottled hair colour. My roots came through within a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're sorry to hear that your first application didn't provide enough gray coverage. We make each color custom, and we'd be happy to send you a reformulated color that should do the job. We've added a free order credit to your account and sent you an email with more information. |
Revolting colorI chose Dark Blonde (Ash) to color my mostly gray hair. The result was a revolting red brown. I'm so disappointed because I was hoping it would be pretty. Now I'm going to have to hide my hair until the color fades. I rated one star. If I could have chosen less, I would have done so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerri - We're sorry that your most recent color order wasn't the color you wanted. Upon reviewing your profile, we see that we have already spoken with you and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't get orderU all sent my package to wrong address I don't live at 227 s property rd New Castle ky 40050 I live at 3560 claxon ridge rd owenton ky 40359 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for sharing your feedback with us. We apologize that you package was shipped to the wrong address. We see that you have contacted us an we have sent you a replacement order at no additional charge to your correct address. We look forward to hearing your feedback in the future. |
DissapointedI have dark brown hair and the color I picked was suppose to help lighten it a bit and give it a nice violet/red hue. Did the strand test and it looked pretty good. So I dyed the rest of my hair today and I'm so disappointed with the color. Definitely doesn't look like the color I chose at all and you wouldn't even know I dyed my hair at all unless I'm out in the sun. Even then there's only a slight color difference. Inside, my hair actually looks darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry to hear you were disappointed with your first order. eSalon's Satisfaction Guarantee ensures that you will love your color, so we've added a credit for one free order to your account that will automatically apply to your next hair color order. We've also forwarded your notes to your colorist, so they can adjust your formula to better suit your needs. Look for our follow-up email for more information! |
To darkI don't like this product. It has turned my hair very very dark which is going to cost me a fortune to have fixed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |