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Custom Color Set
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66,637 Verified Client Reviews |
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Nothing changedI have sent messages and adjustments of color and still received no reply. not a good experience 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
GummyThe product gummed up in my hair, and it took forever for me to get it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough hair colorCannot apply I have a well. I was only given emulsion & grey coverage. Long hair to color entire hair. Cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKymber - We're sorry to hear you felt you didn't have enough to color your hair. Our colorist looked at your photos and comments and formulated the color based on that input. Since you have highlights in your hair that you didn't want to cover, we sent you one bottle of color for your roots only to make sure the grays are at bay but the highlights stay. We see you've already spoken with a member of our team who has worked with you to find hair color perfection. |
SCAM!The product is terrible. and they continue to take your money on monthly basis sending you unneeded hair color, placing on your account. Its a scam just to keep your credit card number so, they keep sending you unneeded hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize for any confusion regarding our service. We see you've already spoken with one of our representatives who has given you instructions to return your order and a refund for the product. We don't want to send you a color you aren't in love with, and we're glad you reached out to us so we could get this resolved. |
Not what I asked forI asked for all over color and received root touch up. I asked for red and got brown. I do not feel listened to and the color is meh at best. Box color is better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Beware- greasy hairI wanted to love this product, I color my hair professionally once a month. I could not rinse out the productmy hair had a waxy residue and textire. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Fades too quicklyThe convenience of the product is great, however the color fades very quickly. Within four weeks, without noticeable growth of hair, the product washes out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Horrendous CommunicationMy color was too light on the roots and I am quite disappointed with the service. I received an email saying that my hair color was adjusted to be lighter. However when I called (because I did not want it lighter), there was no adjustment made to the color. In addition, when I received the color, the instructions stated to place the hair color all over (2nd bottle). I had previously received an email saying to only apply the color to the roots. Then when I contacted the help support, my color profile was updated but a refund/ or credit was not processed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We're sorry that your first color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
First timeFollowed directions (most times I don't ). Hair darker than expected, but looks good. Will definitely do again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We're so happy to hear that you're enjoying your Custom Hair Color]! We truly value your feedback and look forward to hearing from you again in the future. |
ColorI like the color but it takes me about 4 shampoos to wash out of my hair? It is very difficult to get out for some reason. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiAnn- We’re super sorry that your recent hair color left your hair feeling waxy or greasy—and thank you bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you deeply massage the color at your scalp with a touch of water for 2-3 minutes, prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-safe clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further. |