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Custom Color Set
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66,637 Verified Client Reviews |
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Not my color expectationWhile the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information. |
color wasn't what expectedSent multiple messages to adjust color. Too much red and too light. Color failed to match and was unsuccessful Not pleased with communications 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We're sorry our color adjustment still wasn't quite right. We've added a free order credit to your account so you can try again at no charge. If you feel like you are having difficulty explaining what you want over email, you can always speak with your licensed colorist over the phone. Look for our follow-up email for more information. |
Still got grey !Like the packaging, directions, easy to use, and color. But 4 weeks later its like the color just disappeared off my temples and I have an inch of grey. Just thought this would be the ticket to cover it for the full 6 weeks between colorings. Darn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Not what I expected sorrySad story(. I was hoped to got exactly the same four that I ordered (ash) but in the end I become yellow/red blond.. Very dissaponted (( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We're sorry your color faded in a way that was not what you expected. To maintain your color, we recommend using sulfate-free shampoo and conditioner for color treated hair. You can also use our Tinted Love Color Enhancing Treatment in Blonde Neutralizer to help minimize red and yellow tones in hair as it fades over time. We've added a free order credit to your account so you can try again for free. Look for our follow-up email for more information. |
Wrong Colorthe color had too much red tint for me and was a lot darker than I was wanting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Worst I have ever usedI have never used a color that I could barely rinse out. I had to shampoo my hair 3 times to get all of the product out of it. It was ridiculous. It matted to my scalp and wouldn't rinse off no matter what I tried!! The color came out fine its red as I wanted but I could have spent less money and been just as happy if not happier with the result. Will not buy a second time!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeann- We’re sorry that your experience after your color application was not what you expected. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not Happy with the color--I ordered dark brown with a tint of red --- WAAYYY more red than expecting, not just a tint. And as far as the dark brown, that is non existant!! Won't be ordering again. Also very drying to my hair!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArdella - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not the right colorI did not like my color, color was not what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJ Katherine - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Panic AttackThis is not the right product for me. It was one of the most toxic smelling colors I've ever used. Then when I went to wash it out, my hair clumped into dread that were thick and sticky. The product would not wash out. I had to spend almost an hour in the shower with a comb to try to get it out. All the while my head kept getting heavier because the water was causing it to become a paste like gooey substance. No, I will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re constantly improving our service based on what clients like you are telling us, so thank you for sharing your feedback regarding the odor. We’re sorry that your hair felt sticky after your color application. Again, we apologize that you were unhappy with your experience. |
Pretty AwfulI did a strand test (Thank God) and my hair was tinted red as I expected it would. The developer was a weak 15 volume. Not happy at all with this product. It is drugstore boxed color, has a terrible smell and burns your scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |