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Custom Color Set
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66,591 Verified Client Reviews |
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Not as expected, quick fadeI wanted to match my highlighted ends to my naturally darker roots. My color ended up with an auburn hue, which I did not want or like. The color began fading within the first week. I loved the packaging, instructions, and helpful personnel. However, the product did not suit my expectations. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expectedAfter getting my color I followed the instructions word for word and step by step. The color I wound up never showed because it was the same color as my natural hair color. I do have to say that I don't have grey hair now. I'm not sure I will try this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMachelle - We're sorry your color did not provide enough of a change from your current color. We see you've already spoken with one of our associates and we are working on formulating a different color that will bring you closer to your goals at no charge. We hope this next color will be your perfect match! |
Color reviewThe hair color I ordered didn't color my resistant grays very well and it didn't leave my hair feeling soft and looking shiny. The top faded after only a week or so. Going back to ordering from Madison Reed, which colors much better and doesn't seem as harsh on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Doesn't cover my grayI have tried this is 3 times and although the second coloe was better it does not cover the gray so I have to use a touch up. So thanks for the free one but I don't think it works on me. Please drop my order from here on in. I don't want to do my hair twice a month, to much on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - We’re sorry to hear that your hair color didn't turn out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Quality is good.Good quality but had terrible time washing out. Trying color adjustment cause First delivery wasn't the right color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAutumn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Terrible! Do not order!Tried this service for 3 months, despite multiple requests, color was never right! Stopped using and went back to $8 drugstore color. Much better value! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that your hair color didn't come out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair LossAfter using this product for the second time, I experienced a great deal of hair loss. After applying the product and leaving it on as instructed, washing it with eSalon product, my hair was left with this waxy, gooey mess. It took me over 2 washes to get it out of my hair. I would not risk using the product again, as I do not want to lose more hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color was offThe color was not the golden brown I was expecting. It had too much of a red tint which I didn't want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseann - We're sorry that your most recent color had too much red tone. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too darkMy hair is already dark. I wanted my color lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color offHair color was very red and even using color safe shampoo it has faded unevenly (3 distinct shades from crown to tip)and incredibly fast, looks worse than any drugstore color I have used . Not impressed at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |