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Custom Color Set
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66,637 Verified Client Reviews |
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Flat and dark outcome, but superb gray coverageThe color did away with all my grays, but came out incredibly dark in all but bright sunlight. I ordered copper mahogany dark brown, and it looks almost black indoors. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLorrian - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for meNot for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Hair colorLove the color, but showing gray in 3rd week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinette- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Too much red and orangeThis is the 4th time you have got color wrong. Starting to think that noone reads the review and just keeps sending similiar colors that all pretty much are the same and not what I am asking for. It is more than the waste of time than it is the money. Kevin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKevin - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
worse than box colorI bought this to fix my hair after a beautician botched a color job twice and colored my brunet hair red. My hair still has quit a bit of red in it and my scalp is still died even after several washings. My hair feels like straw and has had very little improvement even with hot oil treatments and deep conditioning. I will never buy this color again. But I am glad it works for other people. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Unsatisfied! !!!!!I did not like my color.it was too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Color-resistant greyI had high hopes that the eSalon personalized hair color would take care of my grey hairs that are starting to show up with a vengeance, but the color seemed to wash completely out by the end of the second week. I followed directions like my like depended on it but the greys won the battle. I think I actually had better luck with some of the other hair color on the retail market and I colored it about three weeks ago and the greys are slowly returning - at a slower rate than when I tried the eSalon hair color. It was worth trying, and my personal hair color adviser was so very nice! Unfortunately, it just doesn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucky13 - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Alrightwas not able to download instructions.. expectations were shortcoming again. no luster or shine,after giving E Salon a go, I'll be going back to L'Oreal although I give eSalon an A+5☆☆☆☆☆ for concept. 0 of 0 people found this review helpful. Did you? |
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Much to light and horrible brassy.Not user friendly and customer service argued with me. Very unhappy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not my color expectationWhile the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information. |