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Custom Color Set
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66,591 Verified Client Reviews |
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Worst I have ever usedI have never used a color that I could barely rinse out. I had to shampoo my hair 3 times to get all of the product out of it. It was ridiculous. It matted to my scalp and wouldn't rinse off no matter what I tried!! The color came out fine its red as I wanted but I could have spent less money and been just as happy if not happier with the result. Will not buy a second time!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeann- We’re sorry that your experience after your color application was not what you expected. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not Happy with the color--I ordered dark brown with a tint of red --- WAAYYY more red than expecting, not just a tint. And as far as the dark brown, that is non existant!! Won't be ordering again. Also very drying to my hair!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArdella - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not the right colorI did not like my color, color was not what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJ Katherine - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Panic AttackThis is not the right product for me. It was one of the most toxic smelling colors I've ever used. Then when I went to wash it out, my hair clumped into dread that were thick and sticky. The product would not wash out. I had to spend almost an hour in the shower with a comb to try to get it out. All the while my head kept getting heavier because the water was causing it to become a paste like gooey substance. No, I will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re constantly improving our service based on what clients like you are telling us, so thank you for sharing your feedback regarding the odor. We’re sorry that your hair felt sticky after your color application. Again, we apologize that you were unhappy with your experience. |
Pretty AwfulI did a strand test (Thank God) and my hair was tinted red as I expected it would. The developer was a weak 15 volume. Not happy at all with this product. It is drugstore boxed color, has a terrible smell and burns your scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Nothing changedI have sent messages and adjustments of color and still received no reply. not a good experience 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
GummyThe product gummed up in my hair, and it took forever for me to get it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough hair colorCannot apply I have a well. I was only given emulsion & grey coverage. Long hair to color entire hair. Cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKymber - We're sorry to hear you felt you didn't have enough to color your hair. Our colorist looked at your photos and comments and formulated the color based on that input. Since you have highlights in your hair that you didn't want to cover, we sent you one bottle of color for your roots only to make sure the grays are at bay but the highlights stay. We see you've already spoken with a member of our team who has worked with you to find hair color perfection. |
SCAM!The product is terrible. and they continue to take your money on monthly basis sending you unneeded hair color, placing on your account. Its a scam just to keep your credit card number so, they keep sending you unneeded hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize for any confusion regarding our service. We see you've already spoken with one of our representatives who has given you instructions to return your order and a refund for the product. We don't want to send you a color you aren't in love with, and we're glad you reached out to us so we could get this resolved. |
Not what I asked forI asked for all over color and received root touch up. I asked for red and got brown. I do not feel listened to and the color is meh at best. Box color is better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |