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Custom Color Set
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66,655 Verified Client Reviews |
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turns dark brown hair ORANGEhow do you sell brown hair dye that comes out orange? nasty cheap product. never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as good as advertised.I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not qualityNot the quality I expected from all the hype. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Found it difficult to wash outI found this hair colour really difficult to wash out and the texture of my hair was strange after applying it :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrene- We’re sorry that you were unsatisfied with the texture of your hair after coloring. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
gray coveragethe color is nice but the gray coverage is not enough; still having resistant gray coverage, would like more coverage, and shine. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- We apologize that you were disappointed by the gray coverage of your hair color order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color doesn't lastI purchased this about a month ago. At first I loved it the color was awesome, looked natural and didn't smell bad while we put it on. But the color faded away rapidly, even when using color safe shampoo and the recommended conditioner. Within 3 weeks it was gone from my hair. I don't wash my hair every day, I do condition it however, and it was the conditioner that I got with my color. I'm going to give it one more try, but I've been really disappointed with this product as far as staying power. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
ColorIt wasn't the same color I had been getting, it was more red, the shampoo was thicker and the color was thinner more runny, it turned out pretty tho, just letting you know it wasn't the same as what I had been getting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We appreciate your review. At eSalon, we prefer a gel-based formula because it is spreadable and allows clients to purchase more color at less of an expense. We understand that gel-based dye can be a bit more runny than clients who prefer cream might be accustomed to. If you ever need application tips, our experts are here for you. |
Just not salon color and not for meI expected salon color as I color other friends hair w professional color. This was just not a great color. I expected better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not the color I wantedI loved the packaging and the price and the personal level and the overall idea! Unfortunately, I thought with the color I chose (copper blond) and the color I had (light brown), that I would get the right results but instead it turned my hair a dark red. I had better luck using Sally products to receive that same color. So I was very upset. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results. Per our Satisfaction Guarantee, we would love to discuss how we can improve your eSalon experience. We will be reaching out to you shortly to assist you further. |
I was not satisfiedSo i have shoulder length hair and very thick and frizzy. The dye did not dye my whole hair completely. I made sure to follow the instructions and everything and the previous color i had on is still on my ends, so no it didn't die my end it just dyed my roots. So i wasn't satisfied.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTania- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |