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Custom Color Set
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66,689 Verified Client Reviews |
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Itchy scalp after applicationHad to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |
Hair color was okThe color didn't turn out like the picture showed. The roots were more brown, the middle was more red red and the ends were more copper. I liked the red red color but it wasn't the color that I wanted. I wanted copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not great gray coverageLoved the color... however, within just two days of application, my gray was showing again. That's the WHOLE reason I color my hair to begin with - to cover my gray hair. Bit disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGenette- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Awful experienceI was so excited to try this service and I am so upset right now I don't know why I even tried. I ordered a cool blonde tone and my hair is freaking orange! I had to rinse my hair for 45 minutes and shampoo it 4 times to get the thick cakey feeling out of my hair. Really sad because I hate going to the salon and I am going to have to go spend 200 bucks to fix this awful color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We’re sorry that you were unhappy with your hair color and that it was difficult to rinse . Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
My Hair colorI really want to like this product, because it is So convenient! But I'm just not getting the results I want (I'm really picky when it comes to my hair) And this product is making my hair super dry & frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulette- We’re sorry to hear that your results did not turn out as you expected and your hair felt dry and frizzy. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Coverage is great and product user friendly!The color was off. Was at best a medium brown to dark. Not Golden. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherilyn- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
This home color wasn't for meI was very excited to try a custom hair color coz I wana get the color that goes well for me but I was very disapointed when I tried it. The smell of the color is very strong and made my allergy worse. The texture is sticky and doesn't wash off my hair even after two shampoos. My grays started to show up after one week or less which was so inexpected though. I also had lots of pimples on my scalp since I started coloring my hair with E salon color. I never had this issue before. This is definitely not dit me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKarima- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
lacklusterWas not impress by the hair color the last coloring treatment I received was far more impressive. The reddish highlights were much more noticeable. 0 of 0 people found this review helpful. Did you? |
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Not stayingThis hair color is not holding, it's fading entirely to fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Red headI waited a long time to color my hair. I am used to being lighter. Now I'm a redhead! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVerna- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |