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Custom Color Set
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66,655 Verified Client Reviews |
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damagingThis product was very harsh and caused much dryness, damage and breakage. It also did not cover the gray adequately. Very Disappointed in this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We're sorry to hear you didn't have an excellent experience with your first color application. We see one of our representatives has already reached out to you and given you a credit for a free order. We hope this new formulation is hair color perfection! |
color did not last , cheaper to buy color in stores & might just as well.color faded fast and grey showed. cheaper to buy in stores if it does not hold color longer. Also that bottle of fluid to put on balding spots twice daily...what a beast to try to use. Really who designed that needs a different job. Next to impossible to use it. all in all I would not recommend these products and wont be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine- We apologize that your color results faded faster than you were expecting and you found our product difficult to use. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
CoverageColor faded 4 weeks afterward. Patiently waiting for next color and badly needed. Next attempt will consult on color prior to following instructions in package. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedColor was not what expected. Dirty blond is not what I was going for.Well, live and learn.Will not buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
HorribleDo not buy this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeAnna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Beautiful packaging but wrong colorI did a strand test before dyeing my whole head, and I'm glad I did because the color was vastly different than it appeared in the swatch when I was took the survey online. I ordered the light brown with copper colden tones, but it turned out as a very dark brown with no golden or copper undertones. This was very dissapointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSydney- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Don't likeIt was no where near the color I asked for and it started to feel like putty in my hair. It was hard to wash out . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ProductIts not what I expected . Need to cancel all further shipments thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not what I expectedeasy to follow instructions. Generous amount of product. not bad price at all. But, that was about it. Not only was the color way darker that what I had, but I lost the shine on my hair. Now it looks flat , dull, and much darker. I am very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Red/orange outsideI was attempting to get rid of red/orange hair when outside. I received my shipment yesterday and colored my hair but it still looks orange outside. Do I have to go darker? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |