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Custom Color Set
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66,615 Verified Client Reviews |
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My Hair colorI really want to like this product, because it is So convenient! But I'm just not getting the results I want (I'm really picky when it comes to my hair) And this product is making my hair super dry & frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulette- We’re sorry to hear that your results did not turn out as you expected and your hair felt dry and frizzy. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Coverage is great and product user friendly!The color was off. Was at best a medium brown to dark. Not Golden. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherilyn- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
This home color wasn't for meI was very excited to try a custom hair color coz I wana get the color that goes well for me but I was very disapointed when I tried it. The smell of the color is very strong and made my allergy worse. The texture is sticky and doesn't wash off my hair even after two shampoos. My grays started to show up after one week or less which was so inexpected though. I also had lots of pimples on my scalp since I started coloring my hair with E salon color. I never had this issue before. This is definitely not dit me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKarima- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
lacklusterWas not impress by the hair color the last coloring treatment I received was far more impressive. The reddish highlights were much more noticeable. 0 of 0 people found this review helpful. Did you? |
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Not stayingThis hair color is not holding, it's fading entirely to fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Red headI waited a long time to color my hair. I am used to being lighter. Now I'm a redhead! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVerna- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
MADE FOR YOU Custom Hair Colormy hair did not come out that good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
BadProduct received in good time all looking great quality, so initially impressed.. Followed instructions to the letter.. My hair has been left like someone has tipped a chip pan over my head, repeatedly wash has done nothing to remove the oil slick that is now my hair.. Also the ends are now dry and brittle, kind of horse like in texture.. Colour not much different from when I started. Very sad! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs |
Turned my hair a brassy orangeOrdered a warm blonde and followed all of the directions. My roots are now a very brassy orange instead of a blonde color at all. I was better off with my natural dark/dirty blonde than dying them to be orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
good color, that lasts, but very greasy.I have used lots of different colors over the decades. This one left a horrible greasy feel. It took me several shampoos to wash it out and later that day I could still feel some very, very greasy spots. But the color has lasted and it feels soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- We’re super sorry that your recent hair color left your hair feeling greasy—and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. |