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Custom Color Set
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66,615 Verified Client Reviews |
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ProductIts not what I expected . Need to cancel all further shipments thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail- We’re sorry that our color did not meet your expectations. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not what I expectedeasy to follow instructions. Generous amount of product. not bad price at all. But, that was about it. Not only was the color way darker that what I had, but I lost the shine on my hair. Now it looks flat , dull, and much darker. I am very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Red/orange outsideI was attempting to get rid of red/orange hair when outside. I received my shipment yesterday and colored my hair but it still looks orange outside. Do I have to go darker? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair fell outMy hair started falling out at the root the week after my first and only esalon coloring. I now have half the volume of hair. Hoping it grows back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for contacting us and sharing your feedback. We apologize that you have experienced more hair loss than normal. Hair color should not cause hair loss and in rare cases, sensitivities can develop over time after using certain products. We recommend consulting with a physician regarding this matter to investigate any outside factors that could be causing more hair loss than normal. Again, we apologize for your experience. |
Terrible experiencethe colour is the worst I ever had, the roots came out completely different to the rest of my hair, and it seemed not to colour my length at all , terrible stuff, made my hair feeling like a have a 1kg of lard on them , the shampoo did not made a foam , all hair felt like I did not washed them for a year!!! total waste of money and my hair feels horrible too!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
could be betterStill pulls out the red pigment in my hair. I want to cover the gray with my same light brown color, while not pulling out the red pigments. I can do this well with color off the shelf. I am asking for a refund for my last purchase and to cancel my shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Again, we apologize that you were not happy with your color. |
Not the color I wantedI looked like a bright copper top penny at the age of 59!. Was not the strawberry blonde I requested. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Itchy scalp after applicationHad to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |
Hair color was okThe color didn't turn out like the picture showed. The roots were more brown, the middle was more red red and the ends were more copper. I liked the red red color but it wasn't the color that I wanted. I wanted copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not great gray coverageLoved the color... however, within just two days of application, my gray was showing again. That's the WHOLE reason I color my hair to begin with - to cover my gray hair. Bit disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGenette- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |