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Custom Color Set
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66,754 Verified Client Reviews |
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ColorOnly last 2 1/2 weeks. Too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Too DarkI liked the way the hair made my hair feel, but it was too dark. The hair dye that was assigned to me made my hair several shades darker than my hair color. The first time I requested to have the shade changed to a lighter color, I was advised that it was not possible for me to get a lighter color. Instead I was given instruction of how to dye my hair. The second time I requested for a color adjustment to a lighter shade, I received no response to my request from eSalon. I'm disappointed that my color could not be adjusted and in eSalon's lack of communication. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorColor doesn't cover the black parts of my hair evenly but it's fine for the gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeea - We're sorry to hear that your last coloring wasn't even. We're happy to help and we've added a free order credit to your account. Look for our follow-up email for more information. |
Fades too fastThe latest color I got was almost freakishly red and purplish at first and when I washed it again, it was normal, but my ends lost most of the pigment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We're sorry to hear your last color faded too quickly. We've forwarded your comments to your colorist so your next color can be adjusted. We can't wait to help you find hair color perfection! |
Not worth the moneyColor didn't last, was not satisfied, where's my refund? ??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToi - We're sorry to hear the color didn't last. We see you've spoken with one of our representatives who was able to help you get your refund. We're sorry we weren't able to match your hair color goals at this time, but we hope you consider us again in the future. |
ColorColor wasn't as it appeared on website...disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We're sorry to hear the color wasn't as it appeared on the website. The way color looks on your device can be affected by resolution, brightness, and other factors. This is why we always recommend a strand test to make sure the color is perfect before you apply, and with our 100% satisfaction guarantee if the strand test isn't exactly what you're looking for, we'll send you a replacement color at no charge. We see you've already spoken with one of our representatives to get a complimentary reformulated color that will better suit your needs. |
This one is a "miss"!The latest color (I had asked for something slightly darker) has no dimension to it at all. In addition, I had to rewash my hair three times to get all of the product out. I am considering cancelling my subscription to this service because I have not been satisfied with how long the color lasts either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSk - We’re sorry that your recent application was difficult to rinse and left your hair with no dimension. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other colors. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. |
Its ok but not great.It leaves a residue on the scalp. It burns more than most I've tried. It doesn't really last longer than any other colors I've tried that cost a lot less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is soft; lightened enoughThe color looks good, if I order again I'd go with the highlites instead. 0 of 0 people found this review helpful. Did you? |
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Love the ideaI love receiving professional color at home and by a colorist. Unfortunately though two times and both times the color is not what I expected, wanted, or liked. So I'm going back to the salon I guess. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadlen - We're so sorry to hear we didn't get it right either color. We see you've spoken with your colorist and they've helped you find a new color. We hope your complimentary reformulated color is a home run! |