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Custom Color Set
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66,655 Verified Client Reviews |
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Color ok -- Fumes NOT OK!The color was nice and it does last longer than the drug store box... but the smell and Fumes burnt my eyes and nose to breathe. I tried it twice hoping for a different outcome.... no such luck!! The Fumes burnt my sinuses and eyes. Not for me! 0 of 0 people found this review helpful. Did you? |
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Red Hair, Not Blonde.I was disappointed with the color. My hair turned out strawberry blonde. Don't ever want to do red hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxann - We're sorry to hear your color was too warm. We're happy to fix this for you, and we see that one of our representatives has already helped work with you to get a free reformulated color to tone down the warm tones. We hope your reformulation will be picture perfect! |
OopsMy grey hair at the temple still shows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Dark brownThis formula leaves my hair greasy and sticky for over a week after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynsey - We’re sorry that your hair felt greasy and sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Not RedI've asked for red color from eSalon twice now. The first was a purple maroon color and the second was just brown. I'm so frustrated and upset with this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the red outI have not used my last order. Went back to the salon instead because I need the depth of highlights and I can't get your team to cut the red out of my formulation 0 of 0 people found this review helpful. Did you? |
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GreyMy grey hair started coming back within a few weeks. I love the color, just the grey coverage is not so great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrickett - We’re sorry to hear that your hair color didn't provide enough gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide better gray coverage. |
Wasn't what I wanted. Was disapointed.Wasn't what I wanted. It didnt match the color discribed. Was more a deep dark brown red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HorribleThey Changed the color I asked for which ended up being a ugly ash blond . Dried my hair so bad it is now so fried idk how I'm going to get it healthy again. Ugly & dried out thanks guys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Gray coverageI was under the impression that it would cover my gray hair. I don't have very much gray so I didn't think this would be an issue. Once I was out of the shower, the gray hair was still visible. I am not happy with how my color turned out at all. I was actually excited to try this and disappointed with the outcome. 0 of 0 people found this review helpful. Did you? |