|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
No gray coverageLoved the color first time I used it. Retouched didn't cover grays. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBobbie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that delivers better gray coverage. |
Waxy residue!I like the colour but at the rinsing stage there seemed to be a thick layer of soft waxy residue on my scalp.I washed my hair 3 times before it seemed clear. After leaving my hair to dry naturally I now have a greasy/waxy residue over the back half of my head, starting a couple of inches from the scalp all the way to my ends. I will obviously need to wash my hair again at least once. I was getting a little worried at one point as this has never happened before when colouring my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We’re sorry that your recent application left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. Again, we apologize that you were unhappy with your experience and hope this information is helpful. |
Something has changed!After 2 years of using this product without any problems, something has changed. The last 4 hair color shipments have been so hard to get out of my hair. I have to shampoo 4+ times to remove the gummy texture from my hair. After my hair dries it is very difficult to brush through, so I put it in a braid and rewash the next day. I called to ask what was going on and the rep told me I was not rinsing it out properly (remember I have been doing this for over 2 years). I tried it one last time and it did the same thing. After I color my hair, I lose quite a bit of hair. I will no longer use this product and DO NOT recommend anyone else use it either. I am very upset that this product is difficult to use because I loved the convenience of doing my hair whenever I wanted to. Back to the beauty salon for me! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re sorry that your recent applications have left your hair with a unsatisfactory gummy texture. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We're always looking to improve our service and products, and truly value everything our clients say. |
Wont get againAlthough the die comes out beautifully, the directions when rinsing are vague so i was a little confused. Also my hair has been falling out and breaking off as well. I had no problems with the test area. eSalon only stated they were sorry i was losing my hair and it must be because of a change in my diet or other hair products. 0 of 0 people found this review helpful. Did you? |
|
First time failFor some reason the color was streaky, and looked faded. I have never had that happen before. The sad thing was we were going on a 14 day cruise and I was wanting it to look really beautiful. That didn't happen. I'll try one more time and if it looks that bad again, I will definitely cancel my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - We’re sorry to hear that your hair color looked streaky and faded. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better looking results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color 2 darkI wanted a little brown to my first order. But this is way to dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too hardIt is too hard to apply it. P 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeanna - Thank you for your feedback. We apologize for the difficulty you've experienced when applying your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. |
It's not easy to do itAfter hard work The color very dark So please stop my shipping and delete my Order 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMajeda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results and application. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color nice, Texture Soupy, Process CumbersomeI must go back to a store bought foam gray hair color. I cannot see myself ordering another set of this hair color, although the color seemed nicer than what I generally self-color with, due to the thinness of the liquid colorant that made the coloring process even messier than usual. It seemed to mostly cover my gray (brunette hair), and again, I believe they did nicely with the color based on my needs but the product is just like soup. Peace & blessings, L 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynneR - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. |
Dark Ash Blonde ordered..This dark ash blonde has turned my hair brassy!!!...I am VERY disappointed..Also my hair felt like STRAW after I shampooed out my color...had to use a ton of conditioner. I do not recommend these products for the dark blonde colors. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRonnie - We're so sorry to hear your hair turned brassy! We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |