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Custom Color Set
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66,637 Verified Client Reviews |
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Not the color I was looking for!!With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Difficult procedureI have no one to help me use these products. I should have realized that help would be needed to color my roots only! I will still accept delivery of the 5-31 shipment but I wish to cancel later orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We're sorry to hear you had difficulty coloring your hair. If you need help applying the color, you can always call the toll-free number located on your instructions to peak with a licensed colorist and get application tips. We also have many client who take their custom color to their stylist to save money. |
Like the colorI loved the color but roots have faded fast and when I colored my roots it was a darker than the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Too Expensive/Too DarkI used one bottle of your product and have since received two others. I do not want to use the others as I feel the color is definitely too dark and expensive for what you get. I want to cancel asap as I do not plan on using the other two bottles I have as I feel this product is very harsh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We're sorry to hear that your color was too dark and expensive. We're always looking to improve our service and products, and truly value everything our clients say. We see that your colorist received your feedback and was able to further assist you. |
Not for meWhen I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |
ColorAt first i was satisfied with the color now is not covering my gray hair..dont know what happend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info. |
Did not cover Gray hairThe color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you! |
Love color, Dislike rinsing processI've been a customer of your hair color product for several years and have always been satisfied with the custom hair color I've received, as well as the better condition feel of my hair compared to previous products I've used. There is one issue that I've yet to resolve successfully - upon each initial application, I've experienced difficulty in rinsing the color out of my hair and scalp. Globs of hair color stick to my scalp so that I have to use my nails to scratch it out, even after I've used your shampoo to rinse out the color. I've just spend about 15-20 minutes today trying to rinse the color out and I still feel there is residue still sticking to my scalp and hair. Help! Do others experience this too? Any suggestions you have to remedy this situation will be appreciated. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that your color applications have left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We have reached out to you with our recommendations. |
UnflatteringNot what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJudy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information. |