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Custom Color Set
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66,637 Verified Client Reviews |
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i want to cancel my accountcancel me out 0 of 0 people found this review helpful. Did you? |
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Runny MessI have self colored my hair for years. I thought this would be a slam dunk. Not so much. I ended up with stains on my walls and closet doors because the solution is so runny. Also due to the runny solution I couldn't keep the solution confined to just my roots, so goodbye to my blonde highlights. Not for me. 0 of 0 people found this review helpful. Did you? |
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Still too much red.This mix was a step in the right direction but not quite what I am looking for. It still comes through with the red tones (copperish). I was expecting a more golden tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear your last color was too warm. We see that you were able to work with your colorist to find a cooler color that delivered. We're happy we were able to help you meet your hair color goals! |
To harshPlease cancel my information 0 of 0 people found this review helpful. Did you? |
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Color all wrongI ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
ExpensiveI don't think this is any better than off the shelf products and it us twice the cost. 0 of 0 people found this review helpful. Did you? |
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To harsh for my hair...Hair breakage began right after use. Will not reorder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you experienced hair breakage following your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Uneven colorI've been coloring my hair successfully for more than 10 years. This was one a pretty big disappointment. The color is uneven, with the gray in my roots not covered adequately, resulting in my roots being lighter red while the rest of my hair is darkest brown. Color did not take on the length whatsoever, and continued to "bleed" during every other day shampoos for two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamsen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor was darker than I anticipated,and highlights were not as impressive as l anticipated, I do take the blame. I didn't have a current picture with the right lighting to include. Hopefully with a few adjustments my next shipment will be more to my liking. We Will get it to my liking with a little patience from my colorist. 0 of 0 people found this review helpful. Did you? |
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Not for medidn't see any difference from using my normal hair coloring routine. Not interested in any further purchases 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - We're sorry to hear you weren't impressed with your first color application. We know we can do better, so we're adding a credit for one free hair color to your account. Look for our follow-up email for more information. |