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Custom Color Set
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66,655 Verified Client Reviews |
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Hair colorThe roots are getting the color but my ends fade to blonde so quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shipped in errorI cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund. |
Wrong colorWanted plum got plain brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox. |
Color came out very darkI did not have a good experience with the product. The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone. I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ExpensiveI like it and it works but I do not like the price. I think is too expensive. Do not last more than three weeks in my hair. 0 of 0 people found this review helpful. Did you? |
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still too darkI love the product but the color is still too dark. and too solid. I am going back to buying my color at the beauty supply store where I get more variation in tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It didn't last as long as I had hoped.I liked the color but it didn't last as long as I had hoped - lasted only 1 month. My concern was to cover my grays and it didn't do the job as advertised. The store bought brand lasted 8 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not againThis hair dye left a sticky residue in my hair after 3 washes and a good clarifying shampoo it finally came out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCj- We’re sorry that you were unsatisfied with our Custom Hair color and that it left your hair feeling sicky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hair colorIt was the wrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We're sorry to hear your color application wasn't what you were looking for! We're happy to see you've already spoken with one of our licensed colorists, who has sent you a reformulated color for free. We hope this color is just perfect! |
Too DarkI ordered a Light Blonde colour and it came out light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |