|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Not worth the moneyColor didn't last, was not satisfied, where's my refund? ??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsToi - We're sorry to hear the color didn't last. We see you've spoken with one of our representatives who was able to help you get your refund. We're sorry we weren't able to match your hair color goals at this time, but we hope you consider us again in the future. |
ColorColor wasn't as it appeared on website...disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJan - We're sorry to hear the color wasn't as it appeared on the website. The way color looks on your device can be affected by resolution, brightness, and other factors. This is why we always recommend a strand test to make sure the color is perfect before you apply, and with our 100% satisfaction guarantee if the strand test isn't exactly what you're looking for, we'll send you a replacement color at no charge. We see you've already spoken with one of our representatives to get a complimentary reformulated color that will better suit your needs. |
This one is a "miss"!The latest color (I had asked for something slightly darker) has no dimension to it at all. In addition, I had to rewash my hair three times to get all of the product out. I am considering cancelling my subscription to this service because I have not been satisfied with how long the color lasts either. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSk - We’re sorry that your recent application was difficult to rinse and left your hair with no dimension. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other colors. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. |
Its ok but not great.It leaves a residue on the scalp. It burns more than most I've tried. It doesn't really last longer than any other colors I've tried that cost a lot less money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracy- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is soft; lightened enoughThe color looks good, if I order again I'd go with the highlites instead. 0 of 0 people found this review helpful. Did you? |
|
Love the ideaI love receiving professional color at home and by a colorist. Unfortunately though two times and both times the color is not what I expected, wanted, or liked. So I'm going back to the salon I guess. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMadlen - We're so sorry to hear we didn't get it right either color. We see you've spoken with your colorist and they've helped you find a new color. We hope your complimentary reformulated color is a home run! |
It change my hair to a grassbe greenIt change my hair to a grassbe green 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebbie - We're sorry to hear your color turned green! We'd love to help you fix it. We've added a free order to your account and are reaching out to you to work with you further. |
UndecidedFirst of all, the small bottle went a long way, I was surprised how much it covered, but, it was extremely difficult to wash out. It was like grease. Once it was completely washed out, my hair did feel really good. It doesn't seem to be damaging. The color is pretty dark, I'm hoping it will lighten a little, but I'm not sure if I like it enough to keep the subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathleen- We’re sorry that you were unsatisfied with our Custom Hair Color and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
First time and lastI had ordered color and granted the color was what I had ordered, the bad part it kept washing out with even using color shampoo and conditioner, so after about a week and a half my hair looked ridiculous and I had to purchase color oops to take the rest of color out. I was very disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCassandra - We're sorry to hear you experienced fading. We see one of our representatives has already reached out to you and helped you to get a free hair color order, adjusted to hold stronger. We hope we can help you find hair color perfection! |
Same as any drugstore box colorIt came in a really nice packaging, which i appreciate, color is very vibrant and beautiful, however it doesn't cover greys 100% as it says, and i bought permanent color, i left the notice that i need to cover my grey hair, it did the same job as any drugstore "box" color. So i really dissapointed cause i expected much more. Won't be repurchasing anymore only because it doesn't do what it says. If you don't have grey hair you might like it, if you have- just go to the drugstore or buy some professional stuff. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEdita - We're sorry to hear you didn't get the gray coverage you were looking for. We see you've already spoken with your colorist to find a solution. We hope your next color keeps the grays away to stay! |