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Custom Color Set
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66,637 Verified Client Reviews |
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Not Right ColorI asked to go a little redder and my hair looks brown. Not happy. I have a big presentation for my company and now I have to spend over $100 to fix it. I don;t understand what happened. The first color was good, I just wanted a little more red? I have stopped my order till I hear from you. Not sure what to do from here. I really like working with your company. please help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
No differentI have used this product twice and my grey hair is back through within 2 days . I gave it ago to see if it was different from shop hair colours but was just the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarian - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not consistentseems like color was not consistant, went back to store brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom colorMy last hair color I got from you made my hair sticky like gum. Ended up having to go to a salon to get it fixed spending $30. I done it the same as before but was very dissatisfied this time. I'm not sure what the problem was maybe old color or something. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Please cancel all future ordersThis last order made my hair oily . It took three hair washes to stickless out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We’re sorry that you were unsatisfied with our Custom Colorand that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Not greatToo red not coppery blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We're sorry to hear your experience with our color wasn't great. We see one of our representatives have already reached out to you and issued a refund for your color. We hope we can help you meet your hair color goals in the future. |
ColorOnly last 2 1/2 weeks. Too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Too DarkI liked the way the hair made my hair feel, but it was too dark. The hair dye that was assigned to me made my hair several shades darker than my hair color. The first time I requested to have the shade changed to a lighter color, I was advised that it was not possible for me to get a lighter color. Instead I was given instruction of how to dye my hair. The second time I requested for a color adjustment to a lighter shade, I received no response to my request from eSalon. I'm disappointed that my color could not be adjusted and in eSalon's lack of communication. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorColor doesn't cover the black parts of my hair evenly but it's fine for the gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeea - We're sorry to hear that your last coloring wasn't even. We're happy to help and we've added a free order credit to your account. Look for our follow-up email for more information. |
Fades too fastThe latest color I got was almost freakishly red and purplish at first and when I washed it again, it was normal, but my ends lost most of the pigment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We're sorry to hear your last color faded too quickly. We've forwarded your comments to your colorist so your next color can be adjusted. We can't wait to help you find hair color perfection! |