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Custom Color Set
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66,637 Verified Client Reviews |
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Wrong colorWanted plum got plain brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox. |
Color came out very darkI did not have a good experience with the product. The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone. I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ExpensiveI like it and it works but I do not like the price. I think is too expensive. Do not last more than three weeks in my hair. 0 of 0 people found this review helpful. Did you? |
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still too darkI love the product but the color is still too dark. and too solid. I am going back to buying my color at the beauty supply store where I get more variation in tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It didn't last as long as I had hoped.I liked the color but it didn't last as long as I had hoped - lasted only 1 month. My concern was to cover my grays and it didn't do the job as advertised. The store bought brand lasted 8 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not againThis hair dye left a sticky residue in my hair after 3 washes and a good clarifying shampoo it finally came out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCj- We’re sorry that you were unsatisfied with our Custom Hair color and that it left your hair feeling sicky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hair colorIt was the wrong color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We're sorry to hear your color application wasn't what you were looking for! We're happy to see you've already spoken with one of our licensed colorists, who has sent you a reformulated color for free. We hope this color is just perfect! |
Too DarkI ordered a Light Blonde colour and it came out light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
😔AwwMy hair color was nothing like it was supposed to be, it just lightened my hair to dirty/Sandy blonde color it was supposed to be red/paprika, live and vibrant, I'm really sad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarel - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Will never purchase this againSo I went through the process, got my color in, followed the instructions to the letter. There are entire sections of the ends of my hair that didn't take the color. Typically this can be blended in depending on how I do my hair but this is like blocks, literal squares. I've been coloring my hair for nearly 15 years, both professionally and at home, and I've never been more disappointed in a hair product, especially considering how much they charge for it. The only reason that I've given two stars instead of one is because the color that did stick is a pretty shade and nearly exactly what I selected when going through the ordering process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |