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Custom Color Set
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66,637 Verified Client Reviews |
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Color was fabulousI loved the product at first. The color came out amazing and did not fade. The issues I found later was it was drying out my hair and became brittle, breaking easily. I have always had very thick hair and all of a sudden my hair seemed thin and flat. You can now see where the hair has broken at different lengths. changing a few things up for a bit and hoping it was not the product that made the change in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re sorry to hear that your results did not turn out as you expected. We can confirm that you're hair color plan has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
I asked to resume my 10 volume and you send 20 volumeplease go back to my original, 10 volume 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We apologize for any confusion regarding your order. We see you've already spoken to your colorist, and they have readjusted your orders to come with the requested 10 volume developer. We look forward to hearing how you like your new formulation! |
odd formulathis order had a strange waxiness to it. It did not rinse easily and left a film on my tile I had to use ajax to remove. It also left a stickiness on the gloves and was just not at all like the previous order or any other hair color i have ever used. Event the color on my hair line/skin was very difficult to remove and i could scrape it with my fingernail like wax. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DisappointingI used this company twice and for some reason I never got the colour that I wanted (violet). The first time I ended up with a reddish tinge to my hair and the second time, after speaking with the colorist and getting the formula 'adjusted' I ended up with a very dark brown. I saw other reviews with the same complaint and I wonder if this dye does not work as well with some types of hair or with previously coloured hair... I did like the shampoo and conditioner however, especially the conditioner as it made the hair very silky. I will not bother with ordering again as I will probably be better off buying a dye off the shelf for half the price! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRowena - We are sorry that your hair color turned out too dark and not the color you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
PoorColor turned out dull, the purple Sheen was non existent...I'm very disappointed as I followed the directions exactly as they read. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennie - We're sorry your first color was a miss. We've added a free order credit to your account and sent you an email with more information. We hope this next color is a hit! |
Do not recommend this product.I did not like this dye at all. It smelled toxic, stained my bathroom, fingers, and forehead, and left my hair feeling thick with waxy buildup that would not wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Oh noMy hair color seemed darker as I wanted lighter. Maybe I left it to long or I would have gone a shader lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - We're sorry the color was darker than you wanted. We've added a free order credit to your account and your next order will be adjusted accordingly. Look for an email from us with more info! |
This was the worst experience I have ever had in hair careWish I could have my regular color back......instead my hair is a bright awful orange and will need to seek professional help to get is partly normal. I am very unhappy and wish I had never done this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We're so sorry to hear you had a negative experience with your first color. We see you've spoken with one of our representatives who helped set you up to receive a free reformulated color. We hope your next color application is perfect! |
Its Not For MeI used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward. |