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Custom Color Set
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66,637 Verified Client Reviews |
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PoorColor turned out dull, the purple Sheen was non existent...I'm very disappointed as I followed the directions exactly as they read. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennie - We're sorry your first color was a miss. We've added a free order credit to your account and sent you an email with more information. We hope this next color is a hit! |
Do not recommend this product.I did not like this dye at all. It smelled toxic, stained my bathroom, fingers, and forehead, and left my hair feeling thick with waxy buildup that would not wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Oh noMy hair color seemed darker as I wanted lighter. Maybe I left it to long or I would have gone a shader lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - We're sorry the color was darker than you wanted. We've added a free order credit to your account and your next order will be adjusted accordingly. Look for an email from us with more info! |
This was the worst experience I have ever had in hair careWish I could have my regular color back......instead my hair is a bright awful orange and will need to seek professional help to get is partly normal. I am very unhappy and wish I had never done this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We're so sorry to hear you had a negative experience with your first color. We see you've spoken with one of our representatives who helped set you up to receive a free reformulated color. We hope your next color application is perfect! |
Its Not For MeI used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward. |
Hair colorThe roots are getting the color but my ends fade to blonde so quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shipped in errorI cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund. |
Wrong colorWanted plum got plain brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox. |
Color came out very darkI did not have a good experience with the product. The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone. I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |