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Custom Color Set
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66,655 Verified Client Reviews |
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Grey hair coverage not goodI ordered permanent colour to have sufficient coverage for my grey hair. The colour was fine initially; my hair was also soft and silky. After 3 weeks however, all my grey hairs (entire shaft) are noticeable. I have always had my hair coloured in a salon using permanent tint and my grey hairs did not show after. I was expecting the same since it's supposed to be permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee - We're sorry to hear your color faded too quickly. We see you've already spoken with one of our licensed colorists who was able to work with you to formulate a new color that should better suit your needs. We look forward to hearing how you love your new formulation! |
Did not work for my hair.I followed instructions but the result was unsatisfactory. My hair did not absorb the color particularly my grays. I will not use this product again....ever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Super Oily!!!I followed all the directions, put the first bottle on the roots and then the second on the ends. My daughter used what was left from the first bottle to do a pikaboo in the underneath of he hair. Both of our hair was super grease. you could squeeze the oil out on your hand when my hair was dry! I used your shampoo plus mine because yours was not enough. I had to wash my hair 5 times to get the oil out of my hair. On the upside it did color my hair and the gray roots. But I highly doubt I will use this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that you were unsatisfied with your eSalon experience and your hair color left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
?????I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love! |
ScamI didn´t received my first order and... surprise! Just received an email with a new order??? WTF? Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible... Could you do it? Amazing. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you. |
Too tough on my hair.Pretty color but Dries my hair out too much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I don't like the way it leaves my hairAfter coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too darkCovered gray beautifully but color too red. Not going to use again. Gray is easier 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ItchyThough my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation! |
ColorThis color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade! |