|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Good end color, poor processIn the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not what I orderedThis is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFelicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Had almost no color change on my hairI am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHalise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information! |
hair colorMy hair still has a red tone after about the 5th time I wash it and I'm using your shampoo and creme rinse so I know it's not those products. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShawn - We're sorry to hear your hair is still pulling warm tones. We see your colorist has reached out to you and sent you a free order with our strongest red neutralizing properties. We hope to hear your feedback on this new color soon! |
not returnable unless you pay $12 for shipping.I was never told volume 20 is the only developer available. I cant use this kit! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurel - We wanted to assure you that you shouldn't have to pay to return your unused product. We see you've already spoken with one of our associates who helped you get your refund without having to pay any return shipping fee to the post office. We're glad we were able to help! |
Dont love it.Not enough gray coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
gummy root color that wouldn't wash outThe root dye wouldn't wash out, even after six shampoos and scraping my scalp with my nails. I had to use apple cider vinegar to get the dye out of my hair, so I do not recommend it, and I will not be using it again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCatherine - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
no thanksno matter how much I rinsed and re-rinsed my hair it was left with a horrible waxy like feeling. color was left on my towels, I have never experienced anything like this 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re sorry that your hair was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
RootsMy roots already starts to looks gray again. I thought with this product gonna take more time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVilma - We're sorry your first application didn't provide enough gray coverage. We see your colorist has reached out to you and has formulated a new color that should last longer and stronger. We hope you love your new custom color! |
ColourThe product is fine I am just having trouble getting the colour right it is still to dark despite telling them this If the colour was right I would give the product packaging instructions delivery the full five stars 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSha - We're sorry to hear you've yet to get the perfect shade! Per our Satisfaction Guarantee, we've added a credit to your account for a free hair color order. Look for our follow-up email for more information. |