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Custom Color Set
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66,655 Verified Client Reviews |
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color treatmentIt was too light and my grey came through within days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Auburn look like blackNot happy on the color, auburn but look like black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMay - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
TerribleThey decided to send different color than I ordered.... then, putting color on, smell was worst I've ever experienced. My hair was like straw for a few days, didn't feel like hair, had some kind of coating on that took about 3-4 days to come off. Never again!!!!! 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color reviewColor was fine - looked better after 2 weeks as it lightened back up. It does make my scalp itchy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My hair is awfulI look like Elvira!!! Wanted dark brown it turned out black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough productAs I stated my hair is long thick, curly and extremely dry. There just wasn't enough color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- Thank you for sharing your feedback with us. We are always looking for ways to improve our service based on what clients like you are telling us. We want to work with you to ensure you have all the tools needed for a perfect application. |
Wanted ash blonde got orange insteadI have some regrets about using this hair color. Mainly that I didn't follow my gut on a few decisions. I actually knew what I needed--a toner to correct brassy yellow highlights--but I decided to order this instead, because I wasn't confident about my DIY color/toner skills. The confusing response I got initially from the consultant made me want to cancel my order but I went ahead with it. That was a mistake. Another mistake was not doing a strand test. When I saw 15v developer I should have known that it wasn't going to work for me. My hair is stubborn and I don't think anything less than 20v will work on it. A strand test would have at least proved that without ruining all my hair, because the color is pretty ugly right now. At least my hair isn't breaking or anything but my scalp feels a little sensitive still. I'm pretty sure I could have gotten better results from a box color. Also disappointed that I second-guessed myself and fell for the slick marketing and a gimmicky product. Lesson learned: This product is just as risky as buying a box dye off the shelf. You can send photos and they can give you advice but they can't guarantee you'll get good results, just like any other color that comes out of a box. So it's a about $9 risk versus a $20+ risk. Either way if you mess it up you'll still end up at a salon paying $$$ for someone to fix it. I'm just glad my hair stylist is nice and not mad that I tried this instead of going to her in the first place. I hope she can fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
didnt work for meI don't want anymore of this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorMy color is too red and orange/ brassy at my gray roots. It is very soft and full of body, however, the color isn't any better than store bought. It is not very shiny at all except the brassy roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We apologize that your color formulation tinted your hair an unwanted brassy, orange/red color. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. |
Dry HairI used this for a few months but it just seemed to really dry out my hair. It looked horrible, Color also did not last. It would fade to a much lighter color. This product is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that your hair felt drier than normal and that your hair color faded faster than expected. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |