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Custom Color Set
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66,689 Verified Client Reviews |
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My colorIt left a very rough feeling and it didn't last long at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- Thank you for sharing your feedback with us. We apologize your recent order left your hair feeling rough and it faded too fast.Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Used exactly as directed, didn't work.I used the product exactly as directed, taking my time to read the directions thoroughly, mixing the color correctly, separating my hair as indicated, etc. etc. I applied color and set my timer after I was done as per the instructions. Rinsed the color out using the provided shampoo and...damn! It simply didn't color my roots. All that prep and time, for no change! I've never had trouble with home hair color not working before -- even temporary color. Not sure if this product wasn't designed to cover greys at all? Anyway, I'm unlikely to order it again and will likely just go back to alternating between salon and box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color made my head itch.I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details. |
Hard to wash outThis product is very hard to washout, I had to wash my hair 3 times to get the stickiness out 13 of 13 people found this review helpful. Did you? |
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Does not matchMy desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color). 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Coloring goodRoots go gray to fast 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDia - We're sorry to hear the roots are going gray too fast! We see you've already spoken with your colorist who has created a new color that should last longer. We're glad we could help you find your perfect match! |
The smell was unbearable and it left my hair dryI have been using Madison Reed for the past 6 months and I thought I would try eSalon but although I liked the color, the smell was bad and my hair is so dry now. I would like my money back. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaryAnn- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not very goodDidn't like the way it left my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedI ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea... 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, but 1 big issueThe custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |