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Custom Color Set
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66,655 Verified Client Reviews |
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Color is not what I want.My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. |
My hair takes dye really well!I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not quite the same color...It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Tried so many formulasI have been trying for almost 2 years to get the perfect formula, with grey coverage. My coverage is not even a a lot of grey. I was even recommended to try grey magic with this color and that didn't help. I use sulfate free shampoo for color and still withing a week the color is not sticking to the greys. So disappointment that I cannot find a resolution. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsConsumer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist spoke with you regarding your needs and offered recommendations for adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedMy first hair color is suppose to have lasted for 6 wks and it didn't. I'm returning the rest of your shipping and you're refunding my money. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsFlorian- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover grayDidn't cover gray. Do not send more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeann- We apologize that your color did not cover the gray as expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Med Brown GoldIt is darker than I expected for Med Brown and it wasn't really golden in home light, more auburn. It does look better outside, and my husband says it's fine, but it seems too dark to me. If I order again I'd go at least one shade lighter, this color doesn't have a lot of life to it when I look at it in the mirror. Outside I see some glow. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My colorIt left a very rough feeling and it didn't last long at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- Thank you for sharing your feedback with us. We apologize your recent order left your hair feeling rough and it faded too fast.Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Used exactly as directed, didn't work.I used the product exactly as directed, taking my time to read the directions thoroughly, mixing the color correctly, separating my hair as indicated, etc. etc. I applied color and set my timer after I was done as per the instructions. Rinsed the color out using the provided shampoo and...damn! It simply didn't color my roots. All that prep and time, for no change! I've never had trouble with home hair color not working before -- even temporary color. Not sure if this product wasn't designed to cover greys at all? Anyway, I'm unlikely to order it again and will likely just go back to alternating between salon and box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color made my head itch.I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details. |