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Custom Color Set
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66,637 Verified Client Reviews |
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Not very goodDidn't like the way it left my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedI ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea... 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, but 1 big issueThe custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Sorry but didn't cover all grayAlthough I did notice the nice color on the majority of my hair, the roots that has gray were not all covered. I waited to write this review after I had washed once just to make sure. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTennille- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Brassy colourSome tones are nice in this colour , but overall it's not for me . I felt I instructed for a darker colour. I have found it's faded on roots and some places it didn't cover well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarmel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not so goodTurned red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Didn't work and dried my hair outMy hair looked exactly the same after, except it was more fried. I still have lots of greys. I was hesitant to color it as I haven't put color on my hair in years, so that is why I went with semi permanent color. But even though I followed the directions the color didn't take. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the color I expected.I really like the idea behind this service! As for my first experience, I requested a color that was a little more red. I received an email that a different color was suggested for me so I figured I would give it a try. Once I did though, I got a color that was a bit less red than I wanted and more of a purple :-( I love the gray coverage of this dye. I was just a bit disappointed that the color was darker than I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
gray coverage short lived.The color was great, but did not last near as long as my last order. What was different ? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
First Custom Color OrderColor felt heavy and much darker than expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - We are sorry that your hair color turned out darker than you expected and felt heavy. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |