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Custom Color Set
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66,637 Verified Client Reviews |
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I am sure it will be fine when I get it!I am still waiting to recieve my order...it was supposed to be here on or about June 10 and I am still waiting for it. What happened????? Who do I need to contact? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaura A.- Were sorry you order was delayed. Upon looking at your account we have sent a complimentary replacement order. We appreciate you as an eSalon client. |
Promised a purple tint. NO tink at allI wanted at least a purple tint...and I even talked to color specialist to make sure that a purple tint was possible. So I want my brown hair changed to an ombre color. As bright and purple as you can on the top. I want the bottom to be a light purple. So I don't want any other dyes. I don't care if my hair gets damages. Call me to make sure when u have time. Thank ypu 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLenatha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Why won't it work on white hair?The first time I tried e-salon it seemed to do a little better than what I was using. However, my white hairs started showing within about 2-3 weeks. The second time they showed through within 1 week. Are these white hairs just unable to be dyed? Must be, because even my old dye lasted longer than 2 washes. Yes I used e-salons shampoo and conditioner that is supposed to lock in hair color. Ya right, all it did was lock in the white hairs even more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTawnya- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Wasn't impressedIt looks no different than a box dye from the store. The conditioner couldn't get through my curly hair! It was a tangled mess... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
SadDidn't cover my grays as I wanted. It was lighter then the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We're sorry to hear your first color order didn't turn out as expected. We're happy to help! We've added a free order credit to your account and are sending you an email with more information. |
Not the color I wantedI wanted a light auburn/copper color. What I got was coke can red. 0 of 0 people found this review helpful. Did you? |
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Gray galoreThe color was not a good match and it definitely did not cover my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
the color was good but the process wasn't good.the color was good but the process wasn't good. It really smelled bad and strong and was very very messy. - Tried it for about year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for sharing your feedback. We are always looking for ways to improve our service based on what clients like you are telling us. We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Color is not what I want.My order prior to the last one turned my hair WAY too Red. I did not use my last shipment due to that. Is there anything I can do to receive a credit for the unopened/unused last shipment? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We're sorry to hear that you were disappointed by the results of your custom blended hair color. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. |
My hair takes dye really well!I like the color a lot... after about two weeks. My hair takes dye really well, so it ends up darker than suggested. I would like to have it lighter, but they keep telling me they don't lift color. I'm not asking for that though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- We’re sorry that your color turned out darker than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |