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Custom Color Set
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66,637 Verified Client Reviews |
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Doesn't cover gray.I was not happy with the color as it did not cover the gray at all. In fact, it seemed to turn it more pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HORRIBLE PRODUCT!!My hair feels like it has been dipped in candle wax, even after I washed it six times!!! So unhappy with the color as well, I have black hair and that's exactly what I told them I did not want. Do Not Use! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJullian - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Color not Quite Right YetThe color was still too dark, and I still can't get it consistent. I have many areas of brown patches of hair that I can blend it with my blonds. Needs a little more adjusting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too BrassyI specifically asked my colorist to formulate hair color for me that would not result in brassiness. This product actually results in more brassiness than the drug store brands. I will be going back to the drug store for my next box of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't coverDidn't cover grey thoroughly although left on longer than time. Don't think it's value for money as salon prices have come down 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way way to strongTo many steps and it ruined my hair and I had major hair loss breakage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- We’re sorry to hear that your results did not turn out as you expected and that your hair felt more damaged than normal. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Thinned out my hair and faded too fastMy grays came out after 2nd wash and the Color gloss faded on 2nd wash. I use sulfate and parabans free products. My hair also thinned out after coloring. I do like the convenience of getting the color and delivered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarisol- We’re sorry to hear that your hair color faded faster than you expected and you experienced more hair loss than normal. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
DissapointmentVery disappointed, not only was my color super super late, it basically turned out exactly like my last color even with the changes that were made. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Exact colour as my hair, not what I wanted at all.Whilst the condition and gloss looks professional, I really don't like this colour. It is too dark for my skin tone and makes me look sallow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brassyMy hair needed a toner after this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTawna - We apologize that your hair color turned out too brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |