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Color Set
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66,637 Verificado Comentarios de clientes |
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Seemed to be a different colorThe color I got this time was darker and had less red in it. When I mixed it it did not look anywhere near the same as the previous colors I have been sent. I would like my next hair color to be a shade lighter and a touch more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSally M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
was to darkwas very dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie R. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Never receivedIt's still in transit - will update if I ever get it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary B. - Thank you for reaching out to us here at eSalon! One of our Team Member has been in contact via email to assist you. Please keep your eyes out for an email from us shortly. |
Doesn’t cover templesYour product color is very nice however it does not stay on your head very long and within days the grey by my temples are exposed. I actually have much better coverage with clairol root rescue. Sorry to say , I want to like your product but it just doesn’t cover grey well and fades easy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greysDidn’t cover any of my grey hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAriane P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
way too darkI WISH TO CANCEL FUTURE ORDERS. THE COLOR WAS WAY TOO DARK AND SO MESSY TO USE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Heavy chemicalsI found the color was super dark and very harsh with heavy chemicals. I got a scalp reaction, a lot of burning and itching and got scabs. Not happy with the product. I would like to get my money back. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinnette - We are so sorry to hear you experienced discomfort while using our Hair Color. We want to make this right and will be reaching out to you shortly. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Huh?Color didn’t last long. Turned orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We are sorry to hear that you were disappointed by the coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color SetDie Farbe war nicht Gold Blond, sondern hatte eine graue Nuance. Das gefällt mir nicht so richtig. Hätte gern mehr goldigen Ton. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriele D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Awful color!I got my package and was so excited to try this product. It came beautifully and carefully package but the color itself it's awful. I ordered a very basic color (Dark Ash Blonde), even sent pictures for the colorist to review and the end results are a disaster. It came orangy and light. I've been dying my hair for 15 yrs and tried several brands of color. I know this is not a base color 7 let alone an ash undertone. Extremely dissapointed! Won't recommend it to anyone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |