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Custom Color Set
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66,637 Verified Client Reviews |
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Very DisappointedColor is way too dark with too much brown. I asked for more red but it seems I just get more brown. I'll stick to off the shelf colors, they are more predictable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMchelle -We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Inconsistent colorWhen I received the first package the color was great but as packages continued to ship the colors were always off. My hair color dye went from darkest brown/black to a brown which is not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SO disappointedI was hoping to give up the expensive salon trips and do my own color at home. I had recently transitioned from single process to balayage and loved the results. I didn't love the grey hairs so I figured I would give esalon a go. I hate the color they formulated and the greys are still visible. Now I'm stuck with a permenant color that I will have to either suck up and grow out or sink big $$$ into a salon fix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Pros & consI like the product & results were very good. It feels a little pricey for touch up. I asked to be removed from auto reorder program but received the product anyway. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We're sorry to hear you feel our color is too expensive. Our salon-grade product is made custom for you by licensed colorists. We're contacting you further to confirm that your service is off and assist you further with your account. |
Color faded after only a few weeksThe color has almost completely faded or washed out after only a few weeks, despite the fact that I use color safe shampoo/conditioner and I wash my hair every 2-3 days. Not pleased. I will not reorder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great idea but yucky productThe idea of this company is great but this actual product is gross. It's thick and chucky, hard to rinse out. I took 3 days to get it off, I'd itch my head and have dye under my nails. Makes me sad, I had high hopes.. 😓 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBree - We’re sorry that your custom color left your hair feeling thick and chunky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't like itGrays came back too fast 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntonia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
SoresIt left sores on my scalp after following the instructions completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVelda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happyI've tried your product and I'm not happy with it. I've worked with your colorist and twice without success. I do not want to receive your product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorinda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great color BUTSeem every color I get for my roots keeps getting lighter or it's extremely red. I now have bands or stripes were you can definitely see a difference in new and older colors. I'm really not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |