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Custom Color Set
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66,655 Verified Client Reviews |
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Not covering wellDear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience. |
Very tough to rinseThis product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not what i expected...The color was blah... Nothing I couldn't have gotten at Cvs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not satisfiedResults were not as advertised, just like any drugstore color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
new colordisappionted wanted something lighter to go to my summer look of blonde as in my picture 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Its just not lastingThe color lasted about 2 weeks before it faded into bright yellow. I can get the same results with a $10 hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way to dark, weird formulaMy hair color was almost black and the gray coverage wasn't good. I didn't like the formula at all. When I went to rinse my color out my hair gooped into an oily ball and I had to shampoo 3 times just to get the oilyness out and most of the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Fading colorThe color seems to fade more quickly that my usual store bought brand......leaving a very reddish base which is what I was trying to avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Nice color, too bad it didn't last...I was very happy with the results of my color and also with everything that came with the kit. The main reason why I tried eSalon Color was in hopes of having better results covering my grays. It covered them initially, but within about 10 days, the grays were showing again. They weren't showing at the roots in new growth, it was like the color faded from the gray hair throughout my hair. For someone who doesn't need gray coverage, this color would be great. I was really happy with the color my hair came out, it was exactly the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not For MeOkay, I tried the product. The color was, I have to admit, fabulous. HOWEVER, when I wash my hair, it feels funky. It feels like there is cake-y type of goo on it. It's never been that way. I have fine, straight hair. It's still like this. I am going to have to go to a professional and have them take the color out, which I am hesitant to do because I don't want to cause any more damage to it. So in a nut-shell, this product did not work for me. I did love the color they sent, my hair just did not do so well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for sharing your candid feedback. We have reached out to you with professional tips on how to leave your hair feeling the best after your application. We hope we can improve your future color experience! |