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Custom Color Set
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66,689 Verified Client Reviews |
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Not for meThe color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Did not colour rootsThis product did not colour grey roots properly not happy just recieved an email saying it had been shipped again did not reorder apparently you have to opt out !!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have reformulated your color. Again, we apologize that you were unsatisfied with your experience. |
not the color i requestednot the color requested,. it was changed after i selected and youve debited my acct for more color that i did not order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLovie- We apologize that you are unsatisfied with your color results. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Different rootsThe custom color came in two different colors. My roots were a light brown while the rest of my hair was the red I wanted. It was weird. It looked good except the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger Rogers- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
ReviewI have short hair could not adjust application to cover the gray only. Your product left my hair very dry with a straw like texture. Will not be using your product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, tried to process a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
No Gray CoverageNot only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ColorThe color doesn't stay long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
a little disappointedIt is a good product however only covers the grey for about a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not a good colourThe colour was too orange - I do not want to use this colour again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK A. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Could be betterReceived first order, did not like color, had color reformulated and still did not like color , cancelled the service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaDawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |