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Custom Color Set
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66,637 Verified Client Reviews |
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Not For MeOkay, I tried the product. The color was, I have to admit, fabulous. HOWEVER, when I wash my hair, it feels funky. It feels like there is cake-y type of goo on it. It's never been that way. I have fine, straight hair. It's still like this. I am going to have to go to a professional and have them take the color out, which I am hesitant to do because I don't want to cause any more damage to it. So in a nut-shell, this product did not work for me. I did love the color they sent, my hair just did not do so well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for sharing your candid feedback. We have reached out to you with professional tips on how to leave your hair feeling the best after your application. We hope we can improve your future color experience! |
Look at the desired color on different screensThe color on my desktop (lcd screen) was this dark lavender color over brown it was pretty and I LOVED IT. The color however on my cellphone (Moto Droid play) was a mouse dark brown with 0 percent purple tones. The phone color was spot on. I don't hate the color. Just be aware if your color settings arnt perfect you may not be getting what you think. 0 of 0 people found this review helpful. Did you? |
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1st time usedAfter using this product once it didn't cover all the grey around the face hairline. And after 2 weeks it needed doing again in a hairdressers as the colour was thrown off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJkm59 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Had a bad reaction!!!I had a bad reaction to the color; It had too much ammonia and made my scalp itch something terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Brown not as expectedThank you for making the adjustments I requested. I love purple and wanted it to show. However, dark brown is much too dark for me. It came up BLACK, even though the color before dying was a very light reddish brown and gray. I love purple and want it to show. I think it would look better with only 10% brown and 10% red and 80 % purple. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
DisappointedThis did not cover grey and turned my hair an odd orange color instead of red or blonde under brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
bad dealcolor did not last 4 weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not permanentThe hair color looks good when I initially put it on, but it slowly fades after 4-5 weeks. It's done this 2 times now. My grays start to show up again- and not just at my roots, but the Entire gray strand stands out due to the color fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Burned scalp severely & left thick waxy residuecolor OK but thick waxy residue that will not rinse out is not. The pain was excruciating when this stuff touched my scalp. It also had a bad strong odor. I will be sticking with Paul Mitchell PM Shines and Shines XG from now on. It has no odor, better color, no pain, and no residue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- We’re sorry that you were unhappy with your initial product experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
No Color Change, Waste of MoneyI wanted a light strawberry blonde. As a natural redhead I feel the dye only slightly lightened my hair. It is completely unnoticeable like I did not die my hair at all. I had previously watched a lot of YouTube videos and was super excited to try this product. While I did love the package and all the essentials, I am unbelievably upset about how similar my hair looks to before I dyed it. I feel like I damaged my hair and wasted money with no difference in my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |