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Custom Color Set
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66,736 Verified Client Reviews |
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DissatisfiedIt feel terrible to the touch. As if I applied a container of Vaseline. Difficult to rinse off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassie - We’re sorry that your hair felt like you applied Vaseline after your color application. Please check your email for helpful tips to avoid this with your next color. Again, we apologize that you were unhappy with your experience. |
No more, stop send this productI'm don't want this product anymore. It's not my colour. I'm don't like it. Pls stop charge my credit card and sent it to me 0 of 0 people found this review helpful. Did you? |
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Worst hair color experienceThis hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not goodHated it !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red huesMy color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Won't buy again15 volume peroxide won't lift dark blonde to light. Not interested on any more product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not the color I wish forI like the product but I would like it to have a better red tone to it, it looks more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not satisfied at allI was not pleased by the outcome of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
uglyugly color hate it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This hair dyeI'm very disappointed it didn't cover my greys at all. And it didn't last long color was still coming out a few days later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |