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Custom Color Set
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66,655 Verified Client Reviews |
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Great colour, horrible feelingWhile I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover greysDid everything to the t and was very disappointed that this permanent colour didn't take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I have returned itLast one made my hair fall out, lots of bald patches, I have felt so down and self conscious. I would be so grateful if you could stop asking me to review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted at allI just colored my hair using my custom color and it really didn't turn out how I wanted it at all. I wanted a copper ginger and it's a brownish auburn color. Very disappointed. It's a nice color, but not at all how I wanted it. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleMy hair is completely spoilt. I ordered a light blonde and my hair is now ash blonde and looking pinkish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1st colorGorgeous color but it burned my head horribly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re truly sorry to hear of this experience that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Didn't cover graysUnfortunately, this does not fully cover my grays. I purchased this for 3 months hoping it would get better but the dye continues to leave my grays blonde (I am currently brunette). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageProduct was handy to get in the mail and it did make my hair feel good, however, it did not give enough coverage on outgrowth and gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Fades quicklyI really like the color at first, but it fades quickly and gets very brassy by week 3 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Opposite of what I needed!So disappointed. I was really looking forward to the medium blonde/cool beige color I thought I had signed up for, but my hair turned out to be really copper-y and WAY to warm. I really wish I hadn't done this at the beginning of the week, as now I am going to be trying to hide my head for the next four days. I hope it can be fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |