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Custom Color Set
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66,655 Verified Client Reviews |
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New OrderWould have like it less brown and more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor coverageThis first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Custom Hair ColorThe custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong stickers on contents or a miss with the formulaI asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OkMy roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Jar IMPOSSIBLE to open!The jar of color was incredibly hard to open!!! It was practically welded shut! Cut my hand trying to open it. It shouldn’t be this hard. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLeonie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not vilotNot violet at all just brown I'm disappointed I wanted purple in my hair not brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too orange.That color combo didn't work for me at all. It was way too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not so badNot enough undertone seems flat 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color far too lightI submitted photos and still the color they mixed was significantly lighter than my hair color and didn’t match at all ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |