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Custom Color Set
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66,655 Verified Client Reviews |
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First time userI liked the over all color but the root color they provided was way too dark for the ends color. Round two is coming so we will see how it goes. Expecting a medium brown instead of a dark brown mixed with the red and mahongony. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't workI gave the info needed to find my color but they didn't match it. Im very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what İ expected.Did not cover grey hair and had a line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPinar - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My review....Couldn't get the bottle open and even though the package indicated stain guard was included - it wasn't. Cancel the autoship. I'll continue with the process I was using prior to eSalon. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what was asked forNothing like the colour I selected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The last color I received is horrible.The color is way too dark and brassy. I have washed my hair several times and have tried to soften it. It is horrible. I need you to check the formula or go back to a previous color. Please send a replacement package NOW, do not send me one that is the same as the last. I have been so satisfied in the past, have recommended your company, but not now. Also the redesign of packing now needs to include a small funnel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing SpecialFirst, I would like to state that I love that the dye came with guard and remover. I rated the product an extra star for that. Secondly, I have long, thick hair and received more than enough product which was great. However, The shampoo they provided seriously sucked. I washed my hair twice with it (using up the entire package) and it removed nothing from my hair. My hair still had as much dye in it as when I stepped into the shower. I began to freak out a little and think I wasn’t going to be able to get this gunk out of my hair. I then used my own shampoo which worked a million times better at removing the dye, although I still had to wash 5 more times. I ordered Soft Black with blue hues (my hair was dark brown). The stange thing is that my medium brown roots remained way lighter than the rest of my hair. My roots are now a dark brown whereas the rest of my hair is now black (no blue hue). I’ve very disappointed and will not be repurchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Dried out hairI Absolutely loved the color. It was exactly what I wanted but after dying my hair with it my hair felt extremely dry and unmanageable. It is so dried up that i could not even comb it out. My hair was not like that until i dyed it. Very disappointing. Now idk what to do about my dried out hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAzelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great idea, not quite rightI love the concept. The marketing and packaging is all top notch. Unfortunately, the main product didn't work for me. I followed the directions exactly, and my roots were barely colored. I indicated that I already have permanent color on my hair, what I received didn't even touch it, or my natural hair at the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Shiny Hair, But Wrong Color!I ordered a Medium Ash Blonde (I have naturally dark blonde hair), followed the application directions to a T, and ended up with a reddish/brassy blonde. My hair was shiny and felt healthy afterwards, so that was nice, but I'll definitely be heading to an actual salon to get this fixed. I'm sad! :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlyn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |