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Custom Color Set
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66,655 Verified Client Reviews |
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Too redI asked to have my color adjusted to look less red (more brown) but the new color appears even more red than before. It does cover gray well though. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colirNot able to get color light enough 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not satisfiedit did not cover my few gray hairs. Also, not sure if two bottles was enough since my hair is very thick 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNoreen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Loved the pack, hated the colourWhen the box arrived I was very excited. It comes with everything you need and more to colour your hair well. However the colour I was sent was much darker than what I wanted and whilst it has covered my greys, it is far too dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shades of Orange Instead of GoldThe color I ordered was called "Warm brown". The instruction insert stated it was brown mixed with some gold tones. What I got was an auburn/orange. Roots are hot (brighter than the rest). I considered calling in sick to work this was so bad. I will say when I called the helpline they were great. They're rushing an ash brown to counteract the color. I really liked the packaging and the shine and feel of my hair. That said, I wont be doing this again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorI choose my color and was shown what it would look like and I loved it and was so excited to have it put on today by my niece who is a PROFESSIONAL STYLIST. But when all was said and done, it was this bright coppery RED. It was suppose to be dark blonde w/copper & gold. To say the least RED is not even close to DARK BLONDE. So no, I do not wish to do business with you any longer. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NiceNice product, packaging was lovely and easy to use. However it's not the colour I was hoping for but hair feels fantastic. Hopefully next time it will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage didn’t lastI love the color but the gray coverage didn’t last long at all with this shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Hair feels great but don't like the colourI followed the instructions to the letter but my roots ended up redder than the ends. The ends are just brown when it should have been copper red. The quality of the products is really good though and my hair has been left shiny and healthy looking. It arrived presented in a lovely box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
MehWell, I was really enthousiastic after my first purchase. I thought the color was absolutely gorgeous. For this second order, regarding my roots, I'm afraid I was not as convinced. Of course I know it's normal to have a less vibrant color on the roots than on the length, and that it'd be ill-advised to re-do the length every time. However, I felt this time the overall impression was a bit dull. Plus it doesn't really match the previous color. Sorry, but disappointment is in order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |