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Custom Color Set
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66,637 Verified Client Reviews |
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They won't listen to my requestI have have finally given up on esalon. I have requested time and time again for ash hair color because I want NO GOLD OR RED in my hair. Even when they did add the ash, they also added gold. When I complained about the red and gold they told me to buy a product called tinted love soft red neutralizer that they sell to gloss over the red and gold...didn't work. Tried to order again yesterday because I saw that they actually have an ash color I am interested in and they wouldn't process my request without a photo. .I have no desire to have whatever color they want me to have instead of what I need...I.have had that same issue with local salons because they believe I would look better with some red in my hair---completely aggravated! 12 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsShelley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not very happy with the productThe color is a little darker than I expected, although it was nice. The dye itself leaves a film on my hair that does not wash out after using it. (Even after using the shampoo provided) the film it leaves on does not wash out until about three or four washes using my own shampoo. My hair felt dirty. Also, by that time the color fades. I followed directions thoroughly and am not satisfied. 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nowhere near the color I wantedMy hair turned out to be an orangy color on my roots and dirty blonde everywhere else. I wanted my whole head light blonde. I could have bought a $5 box of cheap hair dye for these same results 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDaria - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Failed twiceI love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nope.I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
still alittle too dark, maybe 1 shade lighter would be betterI tried to send correspondence to this effect but could not get through to anyone. Not sure why. This one is fading less quickly. less hair loss than before too. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worstThis is obviously old type hair dye. The new ones do not stink. This dye strips the hair and damages it. The new dyes do not. I have long beautiful hair, I will never put your product on my hair again. Smelly garbage!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkit was okay, the Gray Coverage is very good, but the color itself was too dark! :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Way too darkI feel that the process of 'selecting your desired shade' offers too few options for red-brown shades. I added images and a note mentioning that I keep my hair on the (much) redder end of that spectrum. My result is a very dark brown with subtle red undertones; it looks harsh, I don't like it, and now I'm stuck with it until it fades/grows out. 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Dark AuburnI did like this last color, however, I would like to go to the deepest color auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re more than happy to adjust your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |