|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
First colorI have high hopes for the future but my first color treatment with esalon darkened my hair more than it already was and my hopes were to lighten and go more blonde. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
My hair is way to darkMy color is to dark it looks black and i followed the instructions i am not happy with this color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLona - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
no grey coverageAfter the first use and maybe 2 washes it was like I did not even color my hair. I wrote back and said I needed a higher grey coverage formula and you just extended the time by 10 minutes....No difference in the final result. Honestly I would like to be refunded, it was a waste of money. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCorina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedColor turned to copper 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNanette-We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I didnt get my productIt didn’t come!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAna - We’re sorry to hear that your eSalon order did not arrive! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ThanksI do love the coverage this product provides but the color is just not what I was hoping for or expecting. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Gummy hairI dyed my hair this morning and it feels like the dye didn't wash out. I'm happy with the color but am very unhappy with the waxy buildup on my hair. I followed the instructions exactly. Is this normal??? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
not long grey coverage no enough conditionerI have a lot of hair and the packages are too small and for the money I pay the grey coverage should at least last for 8 weeks but it does not. I follow the instructions and I never have clear water after 15 minutes of shower. Not real happy with the length of grey coverage and the amount of conditioner I get. I love the color and that's it. To expense for just loving the color 6 of 8 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJutta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair blackI asked for Red with Yellow tones and I was given Black it looks like black shoe polish! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEva - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting.All eSalon orders are backed by our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer service SUCKS!!!Ordered my colour. Was emailed asking specific questions which I answered. I told the colourist twice I wanted to go lighter blonde and I was still sent a colour darker than even my natural colour. I asked for a refund and received a standard copy and pasted "please call us" I don't want to have to take time out of my day more than I already have to contact people that don't listen in the first place. I asked for a refund and that's when the communication stopped. I have not received a refund nor have I had any further correspondence. I will NEVER order from eSalon again and will advise others not to either. Now I'm out $41 for a product I can't even use. What a waste!!! 2 of 4 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsErin- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |